TEAM ARETÉ PRIVACY POLICY

Effective Date: 1 June 2025
Last Updated: 1 June 2025

Team Areté Pty Ltd (“Team Areté”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you engage with our coaching services, purchase apparel, visit our website, or otherwise interact with us.

1. What Information We Collect

We may collect the following types of personal data:

1.1 Personal Identification Information

  • Full name

  • Date of birth

  • Email address

  • Phone number

  • Billing and shipping address

1.2 Health and Fitness Information

  • Medical history (if provided)

  • Training goals and preferences

  • Progress tracking data

  • Photographs or videos for check-ins (optional)

1.3 Payment Information

  • Payment card details (processed securely via third-party providers)

  • Transaction history

1.4 Technical Data

  • IP address

  • Browser type and version

  • Time zone settings and location

  • Website usage data (via cookies and analytics)

2. How We Use Your Information

We process your data for the following purposes:

  • To deliver coaching programs and training plans

  • To tailor advice and monitor progress

  • To process payments and deliver products

  • To communicate with you (e.g. check-ins, updates, support)

  • To manage customer service interactions

  • To improve our services, marketing, and website functionality

  • To comply with legal obligations

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process your information. We rely on the following:

  • Consent – For marketing communications and sensitive data (e.g. health info)

  • Contract – To deliver coaching and process orders

  • Legal obligation – Where required by law

  • Legitimate interests – To operate and grow our business

4. Marketing Communications

With your consent, we may send occasional emails or messages about new products, updates, or promotions. You can opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly at [Insert Email]

5. How We Store and Protect Your Data

  • We use secure servers, encrypted connections, and password-protected systems to protect your data.

  • Only authorised staff and coaches have access to your data.

  • We retain your information only as long as necessary to provide services and comply with our legal obligations.

6. Sharing Your Data

We do not sell your personal information. We may share data with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Hosting and email service providers

  • Legal or regulatory bodies if required by law

  • Coaches or staff employed or contracted by Team Areté

All third parties are required to process your data in accordance with applicable data protection laws.

7. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority (e.g. the ICO in the UK)

To exercise any of these rights, contact us at [Insert Email].

8. Cookies

Our website uses cookies to improve your experience. These include:

  • Functional cookies (e.g., to keep you logged in)

  • Analytical cookies (e.g., Google Analytics)

  • Marketing cookies (if applicable)

You can manage your cookie preferences in your browser settings or via the cookie banner on our site.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before submitting any data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, and where appropriate, we will notify you by email. Please review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Team Areté Ltd
Email: info@teamarete.com.au
Website: www.teamarete.com.au